Refund & Cancellation Policy
14-day money-back guarantee. Email contato@gdistbrasil.com.br within 14 days of purchase for a full refund — no questions asked. Refunds go back to the original payment method, in the currency you paid, within 5–10 business days.
1. The 14-day guarantee
You may request a full refund of any purchase made on this website, that is, every Biblianza item, within 14 calendar days of the purchase date, for any reason. This goes beyond the 7-day withdrawal right of Article 49 of the Brazilian Consumer Protection Code and applies to all customers, wherever you are located.
The guarantee applies to each item separately: the main purchase, the optional add-on offered in the checkout, and each post-purchase offer you accepted.
2. How to request a refund
- Reach us by e-mail at contato@gdistbrasil.com.br, through our contact page or by phone at +55 11 92019-1877 (Mon–Fri, 9am–6pm Brasília time, UTC−3). Biblianza customers can also use the refund request in Settings inside the app. Anyone can use the BOTÓN DE ARREPENTIMIENTO, without signing in.
- Tell us the e-mail address used in the purchase and the name of the product (or the reference in your purchase e-mail).
- We confirm the request in writing and start the refund.
3. How and when you get the money back
Refunds go to the original payment method, for the amount you paid and in the currency you paid (for Biblianza: USD, MXN, COP, CLP or PEN). Once processed, the amount usually appears on your statement within 5 to 10 business days, depending on your card issuer. If your issuer converted the charge into another currency, the amount on your statement can differ because of the issuer's exchange rate. If the refund takes longer, contact us and we will follow it up with Stripe.
4. What happens to your access
When a refund is issued, access to the refunded item ends. Your Biblianza account and your other purchases stay available.
5. Cancellations
No subscription: each purchase is a single payment, so there is nothing to cancel.
No purchase made on this website has recurring or automatic charges. To undo a purchase, request a refund within the 14 days. A post-purchase offer is charged only when you click its button to accept it, during the offer session right after your purchase; see the saved-card agreement in section 20 of our Terms of Service.
6. Withdrawal rights in your country
The BOTÓN DE ARREPENTIMIENTO lets you withdraw from a purchase without signing in; we send you the code of your request within 24 hours. Any right of withdrawal that the law of your country gives you applies in addition to this guarantee, and nothing in this policy limits it.
7. After the 14-day window
Requests made after 14 days are not covered by the guarantee, but we still want to hear from you. Contact us and we will review the situation in good faith and in line with the consumer law that applies to you.
8. A note on chargebacks
If anything is wrong with your purchase, contact us first: refunds under this policy do not require any justification. This does not limit any right your law gives you to dispute a charge with your bank, such as a payment reversal.
9. Contact
contato@gdistbrasil.com.br · gdistbrasil.com.br/contato · +55 11 92019-1877 (Mon–Fri, 9am–6pm Brasília time, UTC−3) · 45.791.707 GUILHERME COSTA FERNANDES, CNPJ 45.791.707/0001-00, Rua Oceânica Amábile, 207, Apt 43, bloco Cristiana, Ocian, Praia Grande - SP, 11704-420, Brazil.